Terms & Conditions
These terms and conditions apply to the sale of all products that we sell on our site. By ordering any products on this site you agree to be bound by these terms and conditions so please read carefully. If you refuse to accept them then you should not order any products from this site. Please print a copy for future reference.
*Prices online are as listed and may differ to in-store pricing during SALE.
SALE prices in the retail stores will only be available in the retail stores, and price may not be the same with our online store price.
INDIGO ONLINE STORE AND INDIGO RETAIL STORE ARE SEPARATE ENTITIES AND ALL PURCHASES WILL BE TREATED AS SUCH.
EXCHANGE & RETURN POLICY
We apologize that we strictly do not allow any exchanges or returns. We implement quality control check’s before dispatching your parcel. We also highly recommend you to check all sizing and product details provided.
We only offer refunds for damaged or faulty items with factory defect or production faults. These must be reported to firstname.lastname@example.org within 7 days of receiving your parcel.
SHIPPING MODE / COST / DURATION
We offer free express shipping worldwide for any orders above AUD $200.
Domestic shipping within Indonesia generally takes up to 7 business days and is operated by local courier services JNE and TIKI.
Local shipping is charged at $8 for all Indonesian destinations.
Domestic tracking number can be accessed via JNE or TIKI website.
A flat fee of AUD $20 is charged for both domestic and international express shipping. Our parcels are sent using EMS and it can be tracked via your country’s local post office or EMS online.
Our shipping duration generally takes up to 14 business days.
You tracking number will be provided via email once item has been dispatched. Our customer service officers are available to assist if there are any issues regarding your tracking number.
Indigo Kids is not responsible for any lost/missing parcel resulting from incomplete shipping address being supplied. Please make sure that your shipping details are filled in correctly and completely.
Products available for purchase online are subject to availability. As necessary we reserve the right to limit the quantity of products we supply, supply only part of an order or to divide orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fulfill your order, and refund will be awarded for any order that we can’t fulfill.
Please note the following product availability descriptions:
READY TO WEAR
Products those are currently in stock and available for order now
Selected popular products might be available again in the future. Production time will take about 2 – 3 weeks to make and another week to ship, but it needs to be pre-paid in advance.
Our popular product might be produced in limited quantity and we always encourage you to secure them in advance. Please take note the pre-order remark before making any purchase, as very often customers are mistaken that the pre-order items are currently available and ready to ship. Please also take note that we do not take cancellations on pre orders.
OUT OF STOCK
When item does not show specific sizes or only a few sizes, then the sizes not shown are unavailable for ordering and might not be reproduced in the future. But you may email our customer service to check if a specific product is available at our retails store or if we will be restocking it anytime soon.
Your privacy is of the utmost importance to us. Indigo respects your right to privacy.
Accordingly, we do not share or sell your information to any third parties. Any and all information collected by Indigo is used solely for the purpose of processing your order.
Once you create an account with Indigo, you are automatically included in our updates, newsletters and correspondences. To request to have your name removed from these correspondences, please email us at email@example.com
Please let us know how we can improve your online shopping experience by emailing us at firstname.lastname@example.org